Caratlane.com Review Part 2: Resolution and Answers from Caratlane.
This is in continuation of my Caratlane.com shopping experience (read HERE) that I had shared in Feb end, and I was supposed to share a part 2. So I received my customized earrings (both pairs) with a lock system in the loop around 11 Feb. They looked more golden than before and I started wearing them regularly until one day I realized that the weight for the Ethea Paisley Earrings had gone down.
I contacted Caratlane and was told that the weight has rather gone UP after the customization. When I mentioned that the certificate is showing a reduced weight, the lady insisted that sometimes there could be a difference in their assessment and that of the jewelry certifying authority. At this point, I took both the pairs to a local jewelry shop and got them weighed. Both the weights were BANG ON as mentioned on the certificate, which ruled out the lady's explanation. So finally I went ahead and shared my experience in that review.
A couple weeks later Caratlane happened to read my review and contacted me saying that the weight decrease was unintentional and that a refund cheque is always sent out along with the jewelry whenever such a case happens. They said it got missed out in my case because it was a rare case of repair/customization and that they will be happy to write me a refund cheque. I was also told that they would get back to me after a thorough investigation.
This is in continuation of my Caratlane.com shopping experience (read HERE) that I had shared in Feb end, and I was supposed to share a part 2. So I received my customized earrings (both pairs) with a lock system in the loop around 11 Feb. They looked more golden than before and I started wearing them regularly until one day I realized that the weight for the Ethea Paisley Earrings had gone down.
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| Initial Earrings Weight: 4.020 gms |
A couple weeks later Caratlane happened to read my review and contacted me saying that the weight decrease was unintentional and that a refund cheque is always sent out along with the jewelry whenever such a case happens. They said it got missed out in my case because it was a rare case of repair/customization and that they will be happy to write me a refund cheque. I was also told that they would get back to me after a thorough investigation.
